31 December 2008
Perkhidmatan Kaunter
lama gila aku tunggu, lebih sejam jugak la kalau ikut congakan kasar aku.. mmg berbulu je aku tgk perjalanan sistem kaunter kat bank tuh. kaunter ada 8, tapi yg ada org cuma 3 kaunter jer, tu pun nak ikutkan mula2 ada 2 kaunter je yg beroperasi.. org dah le ramai.. pastu lak org yg sedia bertugas kat kaunter tu kejap2 ke sana, kejap2 ke sini.. menyampah pun ada bila tengok. org kiri kanan aku dah 2, 3 kali keluarkan suara2 mengeluh.. tanggapan awal aku adalah mungkin ada antara petugas2 kaunter yg lain mengambil giliran utk break atau sebagainya.. tp lps dekat sejam aku tgk takde jugak pun org lain yg amik tempat kat kaunter tuh.. pastu aku terpikir pulak yg mungkin sebahagian petugas2 di kaunter bank ni yg amik kesempatan bercuti kot sempena cuti panjang hujung tahun ni..
lepas sejam lebih menunggu akhirnya sampai la giliran aku.. sementara menanti urusan aku diproses, aku amik la kesempatan tuh utk cuba2 menarik perhatian akak kat kaunter tuh utk melihat pemandangan yg cukup merimaskan kat dalam bank tu yg penuh dgn pelanggan2 yg menunggu giliran. sambil konon2 ramah nak berborak dgn muka mesra dan manis (walau pun hati sbnrnya panas sbb dah menunggu lama), akak tu pun bgtau la kat aku yg bank tu sekarang mmg menghadapi kekurangan kakitangan dan dah lama tunggu, tapi pihak pengurusan yg masih tak ambik2 jugak kakitangan2 yg baru utk direcruit.. uiks, biar betui.. takkan hari2 org yg dtg berurusan nak kena tunggu lama mcm nih..
pada aku, dlm apa2 jabatan atau organisasi sekali pun, baik kerajaan mahu pun sektor swasta, perkhidmatan di kaunter adalah yg paling penting sbb kaunter adalah perkhidmatan paling hadapan dan tempat pertama yg akan dituju org ramai atau pelanggan sebaik melangkah masuk ke sesuatu jabatan/organisasi tuh. secara tak langsung sistem atau perkhidmatan di kaunter menggambarkan imej dan memberikan gambaran awal berkenaan pengurusan, perjalanan dan kelicinan pentadbiran sesuatu organisasi tuh.. (macam nak jawab soalan esei utk induction course lak aku nih, hehe). ye la, coba kau coba tgk kat premis2 perniagaan makanan segera mcm mcD, pizza hut dan lain2, mcm2 yg diorg buat utk meningkatkan mutu dan tahap perkhidmatan kaunter diorang. haa, macam tu la bagus n cara yg betul nak memuaskan dan jaga customer..
yg bank mangkuk ni pulak, kalau nak buat urusan yg simple2 kat kaunter pun dah mcm ni punye lama nak kena tunggu, apatah lagi utk urusan2 lain yg lebih penting dan melibatkan dokumen2 yg lagi banyak, kan?
so, lu pikir la sendiri...
adiosss...
30 December 2008
Selamat Hari Lahir Piyah..

Dalam peredaran darahmu
Jangan kau jatuhkan panji kehidupan
Kerana kamu adalah laskar kehidupan
22 December 2008
Dead Man Walking
suatu masa dulu, aku pernah menonton drama filem 'The Green Mile' lakonan hebat dan berkesan tom hanks, michael clarke duncan dan david morse yg berlatarbelakangkan kehidupan di penjara 'State Prison' pada sekitar tahun 1930-an dan berkesudahan dgn kematian menyayat hati john coffey (lakonan michael clarke duncan), seorang convicted murderer yg sbnrnya tak bersalah melalui pelaksanaan hukuman mati di kerusi elektrik. sejak menonton filem tersebut, tak pernah terlintas atau terdetik dalam fikiran aku bahawa suatu hari nanti aku akan melalui pengalaman yg lebih atau kurang sama dgn kesudahan filem tersebut.16 December 2008
Senja Nan Merah

Ketika hujan melunturi danau yang terusang
Tidak pernah dibilang hari
Hanyalah debar yang terasa... terasa..
Setiap hari dibuai mimpi yang terindah
Dengan menghitung senja merah dihujung sinar
Mencipta keheningan rahsia
Pada sehimpun kenangan
Menyimpul satu makna diruang yang lurus ini
Haruskah kita mencari pada gunung dan lurah
Liku-liku curam insani
Haruskah kita mencari puncak mengilau cahaya
Dalam hidup seribu warna
Dibawah teriring ungkapan pada sebuah wajah
Yang lara kesepian
Haruskah kita mencari suatu
Senja dalam kepedihan
Haruskah kita mencari dalam senja begini
Kembali kita bertemu
Haruskah kita mencari dalam simpati wangi
Kembali kita bersama
Membilang kenangan yang abadi
Seperti menunggu mentari senja
Menghilang perlahan-lahan disebalik
Awan yang merah
Dibalik awan yang merah
Di balik awan yang merah...
27 November 2008
Macam-Macam Piyah
dah balik pun lewat, so masa nak lepak2 dgn piyah pun makin singkat.. sian jugak kat mama yg terpaksa ambik alih tugas menjemput piyah balik dari taska, hehe.. citer pasal piyah, ada la beberapa 'occasion' pasal budak bucuk tu yg aku nak kongsikan kat sini..
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satu.
ada la sekali tu, masa wife aku nak cuci berak piyah, dia tiba2 menjerit dari bilik air, "ayah!! kat t*#k piyah ada bar code!!" true enough.. di sebalik t*#k dia tuh kelihatan cebisan sticker bar code yg sudah samar2 rupa bentuk fizikalnya.. kih kih.. hai la piyah, mama n ayah tak cukup bagi makan ke smpai sticker bar code pun kau makan..? tp itu la, budak yg sebaya umur piyah mmg pantang nmpk or jumpa benda2 yang halus n kecik2 nih, mmg semua la dia nak masuk mulut.. mungkin sbb tu jugak la ayah tak bercadang nak beli vacuum cleaner lg sbb piyah dah buat semua kerja2 tuh.. hahah!! kejamnya ayat aku nih.. just kidding k, really..
aku ckp kat wife aku,"nasib baik jugak la dah keluar bar code tuh, kalau tak, tak pasal2 bunyi sensor kalau kita pi shopping complex.."
p/s : tetiba aku terpikir - patut ke aku citer semua ni kat org? tak mengaibkan piyah ke? (dah tulis pun, takpe lah.. just for fun je.. eheh..)
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dua..
semalam aku berpeluang mengintai2 blog wan azhar, sorang kenalan yg tgh risaukan anak dia yg tgh kena demam campak.. apa yg menarik perhatian aku adalah minat anak dia yg sama dgn piyah : tgk iklan DiGi yg ada itik tuh kat tv.. sebagai mana anak dia, piyah pun tak kurang obsesnya jugak dgn iklan tuh.. tak kira la apa yg dia tgh buat time iklan tu muncul, dia mesti akan stop n toleh kat tv dgn mata tak berkelip2.. even kalau dia tgh membelakangkan tv sekali pun dia sanggup pusingkan kepala dia ala2 180 darjah semata2 nak tgk iklan tuh.. lepas abis iklan tuh piyah akan tgk kalau ada sesapa yg tgh perhatikan gelagat dia, n then senyum2... oh, chomeeelllll!!!
p/s : kuekk!! kuekkk!!!
(satu lagi iklan tv yg piyah suka ialah lagu tv3 yg akan berkumandang setiap kali sblm start rancangan..kalau korang perasan la..)
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tiga...
p/s : semoga hari ini lebih baik daripada semalam utk semua org..
adiosss..
05 November 2008
Koleksi Gambo2 Piyah..
Hai la piyah.. bila tgk gambo2 piyah ni n dipikir2kan balik, rasa macam tak cukup n sekejap sgt je masa yg ayah ada dgn piyah dlm sehari, especially weekdays.. tapi walau apa pun sori la piyah eh, sebab ayah selalu tido lebih awal dari piyah, eheh.. nak buat camana, ayah mmg hantu tido.. mama pun jgn la bengang pulak yer..huhu..04 November 2008
7 missed calls..
1 message received.
Aiseh, SMS pun ada..
"Tuan, @#$%&* da meninggal"
Tergamam..
Innalillahi wa innailaihiraji'un.. baru je siang tadi aku pi melawat hamba allah ni kat rumah dia.. macam tak percaya malam ni dia dah pergi..
Semoga rohnya dicucuri rahmat dan ditempatkan bersama-sama orang yg beriman dan beramal saleh.. al-Fatihah..
08 September 2008
7 Tips In Relationship
Trust is a very important factor for all relationships. When trust is broken, it is the end of the relationship. Lack of trust leads to suspicion, suspicion generates anger, anger causes enmity and enmity may result in separation.
A telephone operator told me that one day she received a phone call. She answered, 'Public Utilities Board.' There was silence. She repeated, 'PUB.' There was still no answer. When she was going to cut off the line, she heard a lady's voice, 'Oh, so this is PUB. Sorry, I got the number from my husband's pocket but I do not know whose number it is.'Without mutual trust, just imagine what will happen to the couple if the telephone operator answered with just 'hello' instead of 'PUB'.
NO POINTING FINGERS
A man asked his father-in-law, 'Many people praised you for a successful marriage. Could you please share with me your secret?'The father-in-law answered in a smile, 'Never criticize your wife for her shortcomings or when she does something wrong. Always bear in mind that because of her shortcomings and weaknesses, she could not find a better husband than you.'
We all look forward to being loved and respected. Many people are afraid of losing face. Generally, when a person makes a mistake, he would look around to find a scapegoat to point the finger at. This is the start of a war. We should always remember that when we point one finger at a person, the other four fingers are pointing at ourselves.If we forgive the others, others will ignore our mistake too.
CREATING PERFECT RELATIONSHIPS?
A person visited the government matchmaker for marriage, and requested 'I am looking for a spouse. Please help me to find a suitable one.' The officer said, 'Your requirements, please.' 'Oh, good looking, polite, humorous , sporty, knowledgeable, good in singing and dancing. Willing to accompany me the whole day at home during my leisure hour, if I don't go out. Telling me interesting stories when I need companion for conversation and be silent when I want to rest.' The officer listened carefully and replied, 'I understand you need television.'
There is a saying that a perfect match can only be found between a blind wife and a deaf husband, because the blind wife cannot see the faults of the husband and the deaf husband cannot hear the nagging of the wife. Many couples are blind and deaf at the courting stage and dream of perpetual perfect relationship. Unfortunately, when the excitement of love wears off, they wake up and discover that marriage is not a bed of roses. The nightmare begins.
NO OVERPOWERING
Many relationships fail because one party tries to overpower another, or demands too much. People in love tend to think that love will conquer all and their spouses will change the bad habits after marriage. Actually, this is not the case. There is a Chinese saying which carries the meaning that 'It is easier to reshape a mountain or a river than a person's character.'It is not easy to change. Thus, having high expectation on changing the spouse character will cause disappointment and unpleasantness.It would be less painful to change ourselves and lower our expectations.
RIGHT SPEECH
There is a Chinese saying which carries the meaning that 'A speech will either prosper or ruin a nation.' Many relationships break off because of wrong speech. When a couple is too close with each other, we always forget mutual respect and courtesy. We may say anything without considering if it would hurt the other party.
A friend and her millionaire husband visited their construction site. A worker who wore a helmet saw her and shouted, 'Hi, Emily! Remember me? We used to date in the secondary school.' On the way home, her millionaire husband teased her, 'Luckily you married me. Otherwise you will be the wife of a construction worker.' She answered,'You should appreciate that you married me. Other wise, he will be the millionaire and not you.'
Frequently exchanging these remarks plants the seed for a bad relationship. It's like a broken egg - cannot be reversed.
PERSONAL PERCEPTION
Different people have different perception. One man's meat could be another man's poison. A couple bought a donkey from the market. On the way home, a boy commented, 'Very stupid. Why neither of them ride on the donkey? 'Upon hearing that, the husband let the wife ride on the donkey. He walked besides them. Later, an old man saw it and commented, 'The husband is the head of family. How can the wife ride on the donkey while the husband is on foot?' Hearing this, the wife quickly got down and let the husband ride on the donkey.Further on the way home, they met an old Lady. She commented, 'How can the man ride on the donkey but let the wife walk. He is no gentleman.'The husband thus quickly asked the wife to join him on the donkey. Then, they met a young man. He commented, 'Poor donkey, how can you hold up the weight of two persons. They are cruel to you.' Hearing that, the husband and wife immediately climbed down from the donkey and carried it on their shoulders.It seems to be the only choice left. Later, on a nar row bridge, the donkey was frightened and struggled. They lost their balance and fell into the river.
You can never have everyone praise you, nor will everyone condemn you. Never in the past, not at present, and never will be in the future.Thus, do not be too bothered by others words if our conscience is clear.
BE PATIENT
This is a true story which happened in the States. A man came out of his home to admire his new truck. To his puzzlement, his three-year-old son was happily hammering dents into the shiny paint of the truck. The man ran to his son, knocked him away, hammered the little boy's hands into pulp as punishment. When the father calmed down, he rushed his son to the hospital.Although the doctor tried desperately to save the crushed bones, he finally had to amputate the fingers from both the boy's hands. When the boy woke up from the surgery & saw his bandaged stubs, he innocently said, 'Daddy, I'm sorry about your truck.' Then he asked, 'but when are my fingers going to grow back?' The father went home & committed suicide.
Think about this story the next time someone steps on your feet or u wish to take revenge. Think first before u lose your patience with someone u love. Trucks can be repaired.. Broken bones & hurt feelings often can't. Too often we fail to recognize the difference between the person and the performance. We forget that forgiveness is greater than revenge.People make mistakes. We are allowed to make mistakes. But the actions we take while in a rage will haunt us forever.
Courtesy of friend's forwarded email..
Adios..
21 August 2008
Rumah Peranginan Persekutuan, Port Dickson

Jarak antara rumah persekutuan dengan pantai takde la betul2 dekat, tapi reachable la dgn cuma berjalan kaki dalam tempoh tak sampai sebatang rokok pun, huhu. ha, part pantai ni pulak.. pantai kat belakang rumah persekutuan ni takde la cantik menarik tertarik kau memang the bomb berbanding pantai2 lain berdekatan situ yg di'privatised'kan.. apa yg kurang menarik adalah pasir kat area situ warna merah-kemerahan, bukan putih.. so bila aku mandi manda kat pantai tu aku rasa seolah2 macam aku sedang berada di persisiran laut merah pulak..
Seronok gak la sepanjang menginap kat sana.. selain daripada mandi manda kat situ, kami ada buat aktiviti sukaneka.. asal rancangannya diatur utk kategori kanak2 je, last2 acara utk 'orang2 tua' pun ada gak.. terliur tgk budak2 seronok je main sukaneka.. sebelah petang lepas balik dari mandi pantai, kami ada la bakar2 ikan hasil kami 'pancing' kat pasar yang berdekatan, eheh..






Hari terakhir setelah aku punggah barang2 dalam kereta nak balik dan sebelum kami check out dari rumah penginapan tu, tetiba kereta aku takleh start pulak.. dah le pulak nak kena pi carik 'jumper'. nasib baik le jugak masalah bateri kong je, boleh le jugak nak start kereta tu, kalau masalah lain, rosak teruk2 mau menangis tak berlagu aku sebab poket memang dah sedia pokai tengah2 bulan..Lepas check out rumah penginapan tu kami sempat la jugak snap beberapa gambar beramai2 untuk kenang-kenangan.
Aku ingatkan program cuti kami dah abis kat situ jer, tengok2 ada pulak yang gatal mulut ajak pergi ke nilai 3 pulak untuk window shopping la konon2nya.. dah le penat n nak keja the following day tu, tapi aku pegi la jugak sebab semua orang pun pegi. lagi pun one way je aku nak balik ke KL semula pun. tapi aku tak sempat amik gambar apa2 pun kat nilai 3 tu sebab masa tu bateri kamera dah kong.. tp punya la byk kedai kat situ.. baru le aku tau sebab aku memang tak penah pun sampai nilai 3 sblm2 nih.